Privacy policy.

Effective date: Jan 2025
Last updated: Oct 2025

1. Introduction

Elefant Commissions, trading as Hern Creates Ltd (“we”, “us”, “our”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website https://www.elefantcommissions.com (the “Website”), contact us, or engage in our services (including commissioning or purchasing artwork).

Our registered office is:
The Workshop, 9 Wilton Road, Malvern, WR14 3RG, United Kingdom
Company registration number: 14854475

2. Information We Collect

We may collect and process the following personal information:

  • Contact details: name, email address, postal address, phone number.

  • Commission and order details: descriptions, references, and payment information.

  • Transaction information: billing/shipping addresses, payment confirmations.

  • Technical data: IP address, browser type, device information, and usage data (via cookies and Google Analytics).

  • Communications: records of your correspondence, messages, and feedback.

3. How We Use Your Information

We use your information to:

  • Manage and fulfil commissions, payments, and deliveries.

  • Respond to enquiries or customer service requests.

  • Send marketing or newsletter communications (only if you’ve opted in).

  • Analyse Website usage through Google Analytics to improve performance and usability.

  • Comply with legal, tax, and accounting obligations.

4. Legal Basis for Processing

Under the UK GDPR, we rely on:

  • Performance of a contract – processing required to deliver artwork or services.

  • Legitimate interests – improving services, maintaining client relationships, or preventing fraud.

  • Consent – where you’ve agreed to marketing or cookies.

  • Legal obligation – fulfilling legal or tax requirements.

5. Sharing Your Information

We may share data with:

  • Service providers (payment processors, delivery companies, hosting and IT providers).

  • Professional advisors (accountants, insurers, legal consultants).

  • Law enforcement or regulators where legally required.

  • Successors or purchasers if Hern Creates Ltd undergoes a reorganisation or sale.

All third parties are bound by confidentiality and data protection obligations.

6. International Transfers

Where data is transferred outside the UK (for example, via global shipping or cloud hosting), we ensure suitable safeguards, such as UK-approved Standard Contractual Clauses, are in place.

7. Security of Your Data

We use secure hosting, SSL encryption, and restricted access to protect your personal data.
However, please note that no system is completely secure; transmission of data over the internet is at your own risk.

8. Data Retention

We retain personal data only as long as necessary for the purposes collected (including legal, accounting, and tax requirements).
Once no longer needed, data will be securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Rectify incorrect or incomplete data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability (receive a copy in machine-readable form).

  • Withdraw consent (for marketing or cookies).

Contact: contact@elefantcommissions.com to exercise your rights.
You may also lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

10. Cookies & Tracking

We use Google Analytics cookies to understand website traffic and usage patterns.
You can manage or disable cookies via your browser settings. For full details, see our [Cookie Notice] (if applicable).

11. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will appear on this page with the updated date shown above.

12. Contact

Elefant Commissions / Hern Creates Ltd
The Workshop, 9 Wilton Road, Malvern, WR14 3RG, UK
Email: contact@elefantcommissions.com